Phone Line/SIP Frequently Asked Questions

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SIP (Session Initiation Protocol) is a modern communication protocol that allows for voice and video calls over the internet, rather than traditional phone lines. It reduces costs, improves call quality, and provides flexibility by enabling advanced features like voicemail-to-email, call forwarding, and integration with other hotel management systems.

SIP services typically offer lower monthly costs compared to traditional phone services like analog, T1, or PRI lines. By leveraging internet-based communications, your hotel can reduce maintenance costs, long-distance call fees, and line rental charges. SIP also provides scalable solutions, meaning you only pay for the capacity you need.

Yes! Our team will handle the process of porting your numbers from your current provider to ensure a smooth transition with no interruptions.

SIP is highly reliable when paired with a strong, stable internet connection. We also offer redundancy options, such as failover systems, to ensure that your hotel remains operational even in the event of an internet outage.

The transition to SIP services typically takes a few days to a couple of weeks, depending on the size of your hotel and the complexity of your existing infrastructure. We will provide a detailed timeline and minimize disruptions to your operations during the switchover.

Yes, it works with 95% of all hotel PBX systems. Popular systems we have integrated with are Mitel, Matrix Avaya, PhoneSuite. 

The cost of a new SIP PBX system typically ranges from $1,500 to $5,000. For a hotel with around 40 rooms, the cost would be approximately $1,800, while a larger property with about 90 rooms would cost around $3,800. Pricing varies depending on the size of the property and specific system requirements.

The PBX can interface with Marriott, IHG, Hilton and Choice hotel brands.